ABOUT YOUR HANDMADE SOAP
Our products are not intended to treat or cure any disease or condition. We make no medical claims or statements regarding any of our products.
To make sure that your soap lasts as long as possible, please store it in a dry area when not in use. Use a draining soap dish or remove it from the shower between uses.
We know that many of our soaps and other products may look and/or smell like food, however, we do not sell food products. Do not eat them. Keep out of reach of small children.
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The fragrances we use in our products contain no phthalates, no formaldehydes, no known carcinogens, no ingredients that are listed on CA Proposition 65 warning, no known endocrine disruptors, organ toxins or acute toxins
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We use only ethically sourced, cruelty free micas or synthetic micas (fluorophlogopite). We use only RSPO certified palm oil, responsibly and sustainably sourced palm.
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While some of our products may contain hemp derived ingredients, such as, hemp seed oil or hemp milk, none of our products contain any THC or CBD oil.
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SHIPPING POLICY
Processing Times: Orders are processed within 1 business day of receipt of payment. Orders for in stock items are generally shipped within 3 business days. If your order is delayed for any reason, you will be notified by email as soon as possible.
Lost/Damaged Shipments: If your item is lost or damaged during transit, please contact us immediately and we will file a claim and replace or refund your order immediately.
Returned Shipments: If for any reason your package is returned to us, you will be responsible for the cost to reship the package. The cost to reship a package will be billed via invoice sent to your email. You may opt to have your returned order refunded, however, the refund amount will only be processed for the amount of the merchandise. Shipping charges will not be refunded.
RTS: If for any reason, a return to sender is initiated after we receive confirmation of delivery to an address you provided and the package is not returned to us for any reason, we cannot offer a refund or replacement. We cannot offer any refunds on orders which were not returned to us and we can no longer file a claim on the package once it has been delivered.
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RETURNS
Due to the nature of our products, we cannot accept returns for hygienic reasons. If you are not 100% satisfied with your order, please contact us here within 30 days of receiving your order and allow us to make it right for you. We will be happy to resolve the issue if possible.​
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*Damaged/Incorrect/Missing Items
Sometimes packages arrive damaged, or something is overlooked during packing. If your order is incorrect or unsatisfactory in any way please contact us here and let us know what happened. Allow us the opportunity to make it right.
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*Chargebacks & Disputes
Please just contact us if something is wrong with your order or your package didn't arrive. Unnecessary chargebacks and credit card disputes add to the cost of products and only hurt small businesses. If you have a complaint or a feel that we didn't do right by you, just tell us. We have no way of resolving your issue if you don't bring it to our attention. We guarantee that we can resolve the issue way faster than any bank could.
PAYMENT METHODS
We accept
all major credit/debit cards
PayPal
Apple Pay
Afterpay
Affirm
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Sorry, we do not accept personal checks.
CONTACT ME
info@thistleandolivesoap.com | Rome, GA